SHOP POLICIES

TERMS OF USE

All content on this website and store is copyrighted. It cannot be republished, distributed or sold in any form.

Purchasing and/or downloading a resource from My Party Design website/store grants you permission for PERSONAL USE only. File sharing, distribution and commercial use of these PDF files or of the printed materials from these files are not allowed.

The files may not be shared or uploaded to other places without express written consent by My Party Design. This includes sharing the files via email, facebook groups, websites, blogs and discussion lists.

Event Planners:

You may use these files for your customers’ party decoration, as part of you event planning services, only in the form of final printed products. You MAY NOT sell the digital files or distribute them in any way. You MAY NOT sell the printed materials from these files.
Credit on images featuring our products on your website or social media, although not mandatory, will be much appreciated.

ABOUT OUR FILES

  • Unless otherwise specified, you will receive a PDF file in a standard A4 format
  • Colours may vary from printer to printer
  • You will need to open the PDF files on your COMPUTER using the latest version of Adobe Reader (free download at http://get.adobe.com/reader)
  • Editable files won’t work on a mobile device, you need to use your computer/laptop
  • The files are password-protected to secure the artwork and to preserve the editable text feature (when applicable). You won’t need a password to open the files in Adobe Reader.

Some Copy Centres won’t be able to handle password-protected PDF files. If you’re not printing at home, please check ahead with your preferred print shop to find out if they can open PDF files with Adobe Reader. Please note that you won’t be able to upload the PDFs to the printer’s website either.

SHIPPING

If you’re purchasing a digital file, there is NO SHIPPING.

INSTANT DOWNLOADS: Most files will be ready to download shortly after purchase (read item’s description for instructions).

PERSONALISED/CUSTOM ITEMS: For items that require customisation on our end, you will receive the DIGITAL files in your email address within 2 business days of purchase (Australian EST).

PRINTED PARTY KITS: We ship to Australia only. Orders are shipped via Standard Post with tracking, Express Post upgrade is available on check-out. Please check the product description for current processing times. We recommend placing your order at least 2-3 weeks before the party to avoid disappointment. If you don’t have that time, please consider purchasing a printable kit instead.

PAYMENT

We use Stripe as our payment processor for credit card payments, and PayPal. With PayPal you can pay with Visa, Mastercard, American Express, and Discover, or you can pay using your PayPal balance.

REFUND POLICY

Due to the nature of the digital products, we don’t typically offer refunds after the files have been downloaded / sent to your email address.
 However, we’ll always be available to help you if you have any concerns or problems with the files.

If you changed your mind and have not downloaded your product yet, you can request a refund within 7 days of purchase.

If you have purchased a printed party kit, you can request a refund BEFORE your order is printed, or if there is an error on your order caused by us. No refunds are issued due to postage delays as these are out of our control. If you are unsatisfied with your order please do not hesitate to contact us with your order number and reason.

WEBSITE AND STORE

  • This website uses Cookies to monitor browsing preferences. If you allow Cookies to be used, the following information may be stored for use – Name and Email Address.
  • Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
  • We reserve the right to retire products from the website at our discretion. You will be able to download the files you purchased through the link in your invoice email or in your account area as long as the product is active on the website. It is your responsibility to back up your files to your computer and back up system.
  • There is a maximum download limit of 10 times per file, to help prevent fraudulent file-sharing. If your download link is expired you can contact us to request a reset of your download links, as long as the product is active on the website. It is your responsibility to back up your files to your computer and back up system.
  • Prices for our products are subject to change without notice.
  • We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.   We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

BUSINESS HOURS

Business hours are Monday to Friday, 8:00am to 4:00pm (Australian EST). Closed weekends and public holidays.
Please keep this in mind when ordering items that require customisation.